Safety & support
Your safety comes first, on every ride.
How we look after riders and driver partners across Butwal – Bhairahawa, and how to reach us when you need help.
In an emergency, call first
Then tell us: call or WhatsApp 9743435043 or toll free 18105000366.
Driver partners
How we check every driver
Every NepCab driver partner in our area joins through our office, not just an app sign-up.
Documents verified
Our office checks every driver partner's driving license, vehicle bluebook and insurance before they join.
Known to our office
Each driver partner is registered with us, with their contact and vehicle details on file.
Expiry dates tracked
We keep track of license, bluebook and insurance expiry dates and follow up before they run out.
A local team
Our office is in Butwal. Real people answer when you call or WhatsApp.
For riders
Ride smart
Check before you get in
Make sure the vehicle number and the driver match what the NepCab app shows.
Tell someone
Let a friend or family member know where you're going and when you expect to arrive.
Trust your instincts
If something doesn't feel right, ask to stop in a busy, well-lit place and call us.
Buckle up
Wear your seatbelt, and keep your phone and belongings with you.
Lost something?
Lost and found
Left something in a NepCab vehicle? Tell us as soon as you can, with the date and time of the ride, where you went, and the vehicle number if you have it.
We'll contact the driver partner and help arrange for you to get it back.
Use the form below and choose “Lost item”.
After you report
What happens next
- 1
We log it
Every report is recorded and kept confidential.
- 2
We call you
Our team contacts you to understand what happened.
- 3
We follow up
We speak with the driver partner and take action where needed.
Get help
Report a concern or lost item
For anything urgent, please call us instead.
FAQ